Terms & Conditions

These Terms & Conditions form a legally binding agreement between you and AXPERTZ ONLINE CONNECT LLP, which operates the AXPERTZ brand. They govern your access to and use of this website and, where stated, the software products and services we supply.

By accessing this website or submitting an enquiry through it, you confirm that you have read and accept these terms. If you do not accept them, please stop using the website.

If you use an AXPERTZ product under a separate written agreement, order form, licence or subscription contract, that document governs the product and prevails over these terms to the extent of any inconsistency.

You confirm that you are competent to contract under the Indian Contract Act, 1872, and that where you accept these terms on behalf of an organisation you are authorised to bind it.

The following details are published in accordance with the disclosure requirements applicable to e-commerce entities under the Consumer Protection (E-Commerce) Rules, 2020.

You may browse this website and download our products for legitimate business purposes.

Information on the website is provided in good faith and may be updated at any time without notice. Product descriptions indicate intended capability; they are not a specification, warranty or contractual commitment unless repeated in a written agreement with you.

Interface images shown on this website are labelled as previews and are illustrative representations of layout and structure. They do not show real customer data.

Product pages describe the intended function of each Product. Availability, functionality and supported platforms may change as products are developed. Features described as "Coming Soon" are not currently available and must not be relied on when deciding to purchase.

Products are supplied following direct discussion with our team and under an order or agreement recording what has been purchased. Online purchase and activation are not currently enabled on this website.

Where you acquire a Product, we grant you a non-exclusive, non-transferable, revocable right to use it for your own internal business purposes, for the term and within the scope recorded in your order or agreement — including the number of companies, financial years and users covered by your plan.

Unless expressly agreed in writing, you may not sublicense, resell, rent, lease, distribute, or make a Product available to any third party as a service, nor use it to provide a bureau or outsourcing service to others.

The licence terminates automatically if the subscription lapses or the agreement ends.

Desktop products are supplied as a downloadable build — a separate file for each supported operating system. There is no licence key sold or delivered through this website.

1. 1You download the build for your operating system.
2. 2You install it on the computer where you keep your records.
3. 3You complete registration inside the application. Your licence is issued at that point.
4. 4You activate the licence inside the application.

Registration and activation happen entirely within the application. Because the software is local-first, a licence is associated with the installation you activate, on the terms recorded in your order or agreement.

This website does not offer visitor accounts. Where a Product provides user accounts, you are responsible for keeping credentials confidential, for the accuracy of account information, and for all activity carried out under accounts issued to your organisation.

You must notify us promptly if you become aware of unauthorised access to an account, and you must remove access for individuals who leave your organisation.

You are responsible for:

• The accuracy, legality and quality of the data you enter into a Product.
• Obtaining any consent required to process personal data of your own customers, staff or clients within a Product.
• Configuring the Product correctly, including tax settings, GSTIN details, HSN codes, place of supply and access permissions.
• Reviewing outputs before relying on them, issuing them to third parties, or using them to support a statutory filing or a payment.
• Maintaining the internet connectivity, devices and browsers needed to use a Product.
• Keeping your own copies of critical business records.

You must not:

• Use the Website or a Product for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to any system, account or data.
• Probe, scan or test the vulnerability of our systems without our prior written consent.
• Interfere with or disrupt the Website or its infrastructure, including by automated overload.
• Reverse engineer, decompile or disassemble a Product, except to the extent that right cannot lawfully be excluded.
• Remove, obscure or alter any proprietary notice.
• Copy, scrape or republish substantial parts of the Website without permission.
• Upload material that infringes another person’s rights, is unlawful, or contains malicious code.
• Send unsolicited commercial messages to our published email address or phone number.

The AXPERTZ name, logo, product names, website design, and all software we publish are owned by us or our licensors and are protected by the Copyright Act, 1957, the Trade Marks Act, 1999 and other applicable law.

A licence to use a Product does not transfer ownership of any intellectual property. No right to use our name, logo or marks is granted except as expressly agreed in writing.

Your Data remains yours. We claim no ownership of your business records, and we do not use Your Data to train models or for any purpose other than providing the Product to you and complying with law.

Where you submit content to us — for example the description of your requirement in an enquiry — you confirm that you are entitled to share it and that it does not infringe anyone’s rights. You grant us the limited right to use that content for the purpose of responding to you.

The Website and Products rely on third-party infrastructure and may integrate with third-party systems. Those services are governed by their own terms, and we are not responsible for their availability, accuracy or acts.

Where a Product interacts with a system operated by a government body, a bank or another provider, that system’s rules, downtime, rejections and changes are outside our control.

We may release updates that add, change, improve or remove functionality, or that address security or compatibility. Updates may be applied automatically to hosted products. We aim to avoid changes that materially reduce core functionality during a paid term, and to give reasonable notice of significant changes.

We aim to keep the Website and hosted Products available, but we do not guarantee uninterrupted availability. Access may be suspended for maintenance, updates, security, or reasons outside our reasonable control.

AXPERTZ GST PRO is offered with a 30-day free trial. No payment details are required to start it.

Published subscription plans are billed monthly. The plan, price, number of companies and users applicable to you are those recorded in your order or invoice.

Prices are exclusive of applicable taxes unless expressly stated otherwise. Taxes and GST treatment are subject to applicable law and the final billing configuration, and will be shown on your invoice.

We may change published prices. A price change will not affect a billing period that has already been paid for, and we will give reasonable advance notice before a changed price applies to your renewal.

Online payment is not currently enabled on this website. Following your enquiry we issue an invoice and confirm the payment method directly.

When online payment is introduced, payments will be processed by a regulated payment gateway which collects payment details directly. We do not collect or store card numbers, bank credentials or UPI credentials, and we will never ask you for a password to any third-party account.

We will never ask you for a password to a third-party account, and we will never ask for your card number or CVV in order to process a refund.

Monthly subscriptions continue until cancelled. You may cancel so that the subscription does not renew for the following period. A 7-day money-back guarantee applies to your first paid subscription purchase. Full details are in our Refund & Cancellation Policy, which forms part of these terms.

Nothing in these terms or in that policy limits any refund or remedy you are entitled to under the Consumer Protection Act, 2019 or other applicable law.

We are responsible for charging and accounting for tax correctly on the amounts we invoice to you, in accordance with applicable law.

You remain solely responsible for your own tax position — including your registrations, the accuracy of the GSTIN, HSN codes, tax rates and place of supply you configure in a Product, the correctness of the invoices you issue to your own customers, and the returns and filings you make. Providing you with software does not transfer any part of that responsibility to us.

AXPERTZ GST PRO stores your accounting data locally on your computer. The application may create automatic recovery backups locally on the same computer. These backups are not uploaded to AXPERTZ cloud infrastructure.

Local automatic backups are intended to help you recover from an accidental deletion or a database failure. They are a convenience feature, not a managed backup service.

• You are responsible for maintaining adequate free disk space for backups to be written.
• You should periodically verify that local backups exist and that you can restore from one.
• You remain responsible for keeping your own additional copies on separate media.

AXPERTZ cannot remotely access, delete or restore your local accounting database or its backups. We hold no copy of them.

Our handling of personal data is described in our Privacy Policy, which forms part of these terms.

Where we process personal data on your behalf within a Product, we do so on your instructions and for the purpose of providing the Product. You are responsible for having a lawful basis for that processing in respect of your own customers, staff and clients.

We apply the technical measures described in our Privacy Policy. No system can be guaranteed completely secure. You must keep credentials confidential and notify us promptly of any suspected security incident.

We may suspend or terminate access where these terms are materially breached, where use threatens the security or integrity of our systems, where payment is overdue after notice, or where required by law. Except where the breach is serious or we are legally obliged to act immediately, we will give notice and a reasonable opportunity to remedy.

You may terminate by cancelling your subscription in accordance with the Refund & Cancellation Policy.

On termination your right to use the Product ends. We will provide a reasonable opportunity to export Your Data before it is removed.

To the extent permitted by applicable law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings, or loss or corruption of data arising from a cause outside our reasonable control.

Subject to the paragraph below, our total aggregate liability in connection with a Product or Service is limited to the amount you paid us for that Product or Service in the twelve months before the event giving rise to the claim, unless a different limit is agreed in writing.

You agree to indemnify us against claims, losses and reasonable costs arising from your unlawful use of the Website or a Product, your breach of these terms, or your infringement of a third party’s rights — except to the extent the claim arises from our own breach, negligence or wrongful act.

We are not liable for any failure or delay in performance caused by an event beyond our reasonable control, including natural disaster, epidemic, war, civil disturbance, fire, flood, strike, failure of telecommunications or internet infrastructure, power failure, cyber attack, or an act or restriction of government or a regulatory authority. Where such an event continues for a prolonged period, either party may terminate the affected subscription on reasonable notice.

These terms are governed by and construed in accordance with the laws of India.

If a dispute arises, please contact us first so that we can try to resolve it directly. Most issues can be settled without formal proceedings. Our grievance mechanism is set out in the Privacy Policy and on our Contact page.

Subject to your rights as a consumer to approach the consumer dispute redressal forum having jurisdiction under the Consumer Protection Act, 2019, the courts at Nagpur, Maharashtra shall have jurisdiction in respect of disputes arising out of these terms.

We may update these terms as our products and legal obligations change. The current version and its publication date are shown at the top of this page. Where a change materially affects an existing customer, we will give notice in accordance with the applicable agreement, and the version in force when you placed your order continues to govern that order.

Our grievance mechanism, including the complaint form and applicable timelines, is available on our Grievance Redressal page.