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Grievance Redressal

Raise a Complaint

If something has gone wrong — with a product, a payment, a refund or how your personal data has been handled — tell us and we will investigate.

Grievance Officer

Name
Suraj Chandravanshi
Designation
CEO
Role
Grievance Officer for AXPERTZ ONLINE CONNECT LLP
Postal address
House No. 274, Ward No. 4Ashtvinayak ColonyTekari, KanhanNagpur, MaharashtraIndia — 441404

Our timelines

Acknowledgement
within 48 hours of receipt
Resolution
within one month of receipt
Data-protection grievances
within 90 days at the outside

These are the timelines applicable under the Consumer Protection (E-Commerce) Rules, 2020 and the data-protection framework. We aim to respond sooner where we can.

What happens next

How Your Complaint Is Handled

  1. 1. You submit

    Use the form below, or email or call our grievance officer directly.

  2. 2. We acknowledge

    You receive a reference number immediately, and an acknowledgement within 48 hours of receipt.

  3. 3. We investigate

    We review the records relevant to your complaint and may contact you for detail.

  4. 4. We resolve

    We tell you the outcome and any action taken, within one month of receipt.

If you are not satisfied with our response, you may approach the consumer dispute redressal authority having jurisdiction under the Consumer Protection Act, 2019, or — for a data-protection grievance — the Data Protection Board of India.