Refund & Cancellation Policy

AXPERTZ GST PRO is offered with a 30-day free trial so you can evaluate it properly against your own books before spending anything.

If you buy a paid AXPERTZ GST PRO subscription and it is not right for you, request a refund within 7 calendar days of that first paid purchase and we will refund it.

You do not need to prove a fault. Genuine dissatisfaction with the product or service is enough within this window. This guarantee applies to your first paid subscription purchase and is disclosed here before you buy.

These two periods are separate and do not overlap. Please do not confuse them.

Using the full 30-day trial does not shorten or use up your 7-day money-back window. The guarantee starts fresh when you pay.

The situations below are handled on their merits at any time, not only within the 7-day window.

Subscriptions are billed monthly. Cancelling stops the subscription renewing for the next month; you keep access for the month already paid for.

1. 1Email axpertzpro@gmail.com from the address associated with your account.
2. 2Tell us your organisation name and the plan you want to cancel.
3. 3We confirm the cancellation in writing and tell you the date access ends.

If you cancel within the 7-day money-back window, you get a refund as well. If you cancel after it, the current month is not refunded but you are not billed again.

These guarantees are offered in good faith and we expect them to be used in good faith. We may decline a refund, or decline to offer a further guarantee, where there is clear evidence of:

• A fraudulent transaction.
• Repeated purchase-and-refund cycles that indicate deliberate abuse of the guarantee.
• Deliberate manipulation of chargebacks or refunds.
• Misuse of an account, including sharing or reselling access contrary to our Terms.

Enterprise arrangements and custom development are delivered against an agreed scope and are governed by the signed agreement or statement of work rather than by the standard guarantee. Where work has already been delivered, its value is normally payable.

Onboarding, data migration and training that have already been delivered are chargeable even if the related subscription is cancelled. Where partly delivered, we assess a fair proportion.

Where a subscription was bought at a promotional price, a refund is calculated on the amount actually paid. Refunds include tax charged on the refunded amount, to the extent we can recover or adjust that tax under applicable law.

We do not deduct our own administrative charge from a refund. Where a payment provider deducts a non-refundable transaction fee that we cannot recover, we will tell you before completing the refund.

1. 1Email axpertzpro@gmail.com from the address associated with your account or order.
2. 2Include your organisation name, the plan, the invoice or transaction reference and the purchase date.
3. 3Say whether you want a cancellation, a refund, or both, and briefly why.
4. 4We acknowledge your request and tell you what happens next.
5. 5On approval, we initiate the refund to your original payment method.

If you are unhappy with a refund decision, raise it through our grievance mechanism — the details are below and on our Grievance page.

Your accounting data lives on your own computer. Cancelling a subscription does not delete it, and we cannot delete it remotely.

We may update this policy. The version applying to a purchase is the version published at the time of that purchase.