Privacy Policy — Axpertz Consult
Applies to Axpertz Consult (in.axpertz.consult) and
Axpertz Consult Pro (in.axpertz.consult.pro). Last updated 9 October 2026.
Axpertz Consult lets you talk to a consultant by chat and pay for the minutes you use. Axpertz Consult Pro is the companion app consultants use to take those conversations. This page explains exactly what the two apps collect, why, and what we never do.
What we collect
- Your name, email address and profile picture, from Google Sign-In or from Sign in with Apple, when you sign in. We never see or store your Google or Apple password. If you use Apple's “Hide My Email”, we only ever hold the relay address Apple gives us.
- Your wallet and billing records — money added, money charged for each conversation, refunds, receipts and invoices.
- Conversation records — who spoke to whom, when, for how long, at what rate, and the chat messages themselves, so that both sides can see the conversation and so a billing dispute can be settled.
- Consultant profile details (Consult Pro only) — subject, experience, languages, per-minute rates, weekly hours, and where a profession requires it, a licence or registration number and PAN, which we use only to verify that the consultant may practise.
- A notification token from Firebase Cloud Messaging, so an incoming conversation can ring your phone.
- Ratings and complaints you choose to submit.
What we do not collect
- No contacts, no location, no photos, no files, no microphone or camera.
- No advertising identifiers. The apps carry no advertising.
- No card, UPI or bank details ever reach us — payments are handled entirely by Razorpay on their own screens.
Why we collect it
To let you sign in, to show consultants who can help you, to run the per-minute clock honestly, to charge the right amount and give you a receipt or bill for it, to ring the consultant when you want to talk, and to settle complaints.
Who else sees it
- Google — sign-in and push notifications (policy).
- Apple — Sign in with Apple, on iPhone only (policy).
- Razorpay — payments; they receive the amount and your order reference, and handle your payment details directly (policy).
- Cloudflare — our servers and database run on Cloudflare Workers and D1 (policy).
- The other side of your conversation sees your name and what you write, and nothing else.
We do not sell your data and we do not share it with anyone else.
How long we keep it
Billing records — wallet entries, receipts and invoices — are kept for eight years, because tax law requires it. Chat messages and conversation records are kept while your account exists. If you delete your account we remove your profile, messages and notification token, and keep only the billing records the law requires, with your name replaced by your account identifier.
Deleting your account
Inside either app: Account → Settings → Delete account. It happens at once. Or write to support@axpertz.in from the email address you signed in with and we will do it within seven days and confirm by reply. Either way, ask for any money left in your wallet before the account is closed — afterwards we cannot return it. See this page for the full list of what goes and what stays.
Children
These apps are not meant for anyone under 18 and we do not knowingly collect anything from children.
Security
Everything travels over HTTPS. Your session is held by a signed token on your own phone, and money is only ever moved by our server, never by the app.
Contact
Axpertz · support@axpertz.in