Delete your Axpertz Consult account
Applies to Axpertz Consult (in.axpertz.consult) and
Axpertz Consult Pro (in.axpertz.consult.pro).
How to ask
Send an email to support@axpertz.in from the same email address you signed in with, with the words “delete my account” in it. Nothing else is needed — we match the request to your account by that address.
Or do it yourself inside the app, without writing to anyone: Account → Settings → Delete account. It happens at once. If money is left in your wallet, ask us for the refund before you tap it — once the account is gone we cannot return it.
What happens next
- We confirm by reply, usually the same day.
- Your account is deleted within 7 days.
- Any money left in your wallet is refunded to the source of the top-up before the account is closed. Tell us in the email if you would rather it be sent elsewhere.
What is deleted
- Your name, email address, photo and phone number.
- Your consultant profile, rates and weekly hours, if you had one.
- Your chat messages.
- Your notification token, ratings and complaints.
What is kept, and why
- Billing records — wallet entries, receipts and invoices — are kept for eight years because Indian tax law requires it. Your name is removed from them and only the account identifier remains.
Contact
Axpertz · support@axpertz.in
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